November 15, 2019 - Update on the MSP NRFB Vendor of Record Replacement Project (VORR) Tender_12075
(Task based I&IT VOR OSS-00430429 Replacement)
The Ministry of Government and Consumer Services (MGCS) and Treasury Board Secretariat (TBS), are seeking a Managed Service Provider (MSP), supported by an automated system (the “Vendor Management System”) to handle the procurement, payment and administration of the province IT contingent resources and staff management for short-term IT consulting services.
The term of the contract will be for three (3) years with two, one (1) year, optional extensions.
The scope of this opportunity is for the replacement of the province’s existing I&IT Task-Based VOR with its associated internal processes with a single Managed Service Provider (MSP).
The MSP would act as an intermediary between IT consultant suppliers, the province, and will be responsible for sourcing and managing the staffing of IT contingent resources for the province. The objective of this procurement is to achieve the following outcomes:
- Cost savings to the province, the Ministry Clients.
- Efficiency gains in terms of consultant acquisition time and invoicing and payment time for all parties involved.
- Improved access to talent meaning better consulting resources, more choice and a broader distribution of work among IT Qualified Firms.
- Improvements to the client/consultant experience due to better management, automation of the process and workflows plus easier access.
- Improvements in service management meaning streamline processes, centralized and automated services, efficiency improvements, reduction in errors and delays.
- Controllership improvements meaning fair and transparent procurement of services, ability to analyse usage and costs, better tracking and reporting capabilities.
- Alignment with OPS Enterprise-wide improvement initiatives.
- Performance-based services meaning the quality of services are tracked and measured against an expected standard using KPI’s.
Bidders interested in this initiative are encouraged to check the Ontario Tenders Portal at:
August 20, 2019 - UPDATE: ON-Demand IT Services / Replacement of Task-based I&IT Services
Vendor of Record Arrangement (VOR-OSS_00430429)
Ontario is modernizing the way it acquires temporary information technology (IT) contractor services by planning to move to an external managed service provider (MSP) model. It is anticipated that this will:
- make it easier to do business with the Government of Ontario;
- expand potential business opportunities for vendors, including small- and medium-sized enterprises; and,
- reduce administrative process burdens and costs for vendors and government.
The MSP model approach is a best practice recognized by the IT and vendor communities and used widely by private and public sector organizations, including five other provinces.
This approach is in line with the government’s digital transformation and its work on an integrated supply chain that is anticipated to reduce costs and make it easier and more efficient to do business with government and across the broader public sector.
This approach also reflects input from vendors, as well as market research and jurisdictional best practices.
All qualified vendors that provide temporary IT contractor services to the government, including small and medium-sized vendors, are likely to benefit from greater transparency, reduced burden, and expanded business opportunities through the MSP model. In addition, this approach ensures that Ontario’s government puts people at the centre of everything we do and offers efficient and top-notch service to our customers
The Procurement Process
In the near future, the Ministry of Government and Consumer Services (MGCS) intends to openly and competitively procure the services of a third-party MSP to source and manage the provision of temporary IT contractor services currently managed by Treasury Board Secretariat (TBS). The successful MSP will include a Vendor Management System (VMS) as part of its services.
Part of the evaluation criteria the government intends to use to select the MSP will be how they propose to fairly and transparently qualify vendors to provide temporary IT contractors to the Ontario government. There will be no limit to the number of vendors that can qualify under the MSP.
To allow sufficient time for the procurement and implementation of the MSP, MGCS plans to extend the existing Task-based I&IT Services VOR arrangement (OSS VOR-00430429) for a period of up to 12 months, ending on September 30, 2020. All vendors currently qualified on this VOR arrangement will be invited to sign contract amendments for the extension prior to the current expiry of their individual contracts.
The MSP arrangement, once implemented, will be mandatory for all ministries and agencies covered by the OPS Procurement Directive. It also will be optionally available to Ontario’s publicly funded non-OPS entities.
Vendors interested in this initiative are encouraged to register here on the Ontario Tenders Portal (www.ontario.ca/tenders) under the current Task -based IT Services VOR posting to ensure they receive notifications and can access information about the MSP procurement in the near future.
Frequently Asked Questions
ON-Demand IT Services / Replacement of Task-based IT Services VOR Arrangement (VOR-OSS_00430429)
On January 10, 2018, the Ministry of Government and Consumer Services (MGCS) and Treasury Board Secretariat (TBS) met with the IT Association of Canada, the National Association of Canadian Consulting Businesses, and the Ontario Small and Medium Business Coalition to seek additional feedback on the business model of the new Request for Bids (RFB) to establish the ON-Demand IT Services VOR arrangement.
The vendor associations provided wide-ranging, substantive information, perspectives and insights. MGCS and TBS thank the vendor associations for participating in this consultation and appreciate receiving this body of information.
A summary of this feedback can be found on the Ontario Tenders Portal (tender_5252; RFI_555). MGCS will provide information about next steps.
Please direct questions or comments to email@example.com
This VOR Arrangement replaces the Task-based I&IT Services VOR Arrangement (OSS_00175018) which had been established in 2011. This VOR Arrangement is primarily for task-based I&IT services which require specific I&IT skills and knowledge. Clients will be able to use the Service Categories and Roles from the Task-based I&IT Services VOR Arrangement, as appropriate, to obtain the services that are necessary to complete their I&IT projects.
- Business Analysis & Planning
- Solutions Development
- Testing & Quality Assurance (QA)
- Deployment & Operations
- Information Management
- Oracle Financials ERP Application Environment
- Oracle PeopleSoft HCM/ERP Application Environment
The Agreement is for an initial period of three years, commencing October 1, 2014 and ending on September 30, 2019 (which includes a two 1-year extension). MGCS once again has extended the agreement which will expire on September 30, 2020.