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Using Ontario's Vendor of Record (VOR) Arrangements

Frequently Asked Questions for Potential VOR Vendors

  1. What is a Vendor of Record (VOR) arrangement and how is it established?
  2. What entities would qualify to use Ontario's VOR arrangements?
  3. What are the different types of VOR arrangements?
  4. What happens when I become a qualified vendor on an enterprise-wide VOR arrangement?
  5. Where can I find enterprise-wide VOR arrangement bidding opportunities?
  6. Can I still conduct business with the Ontario government if I am not on an enterprise-wide VOR arrangement, or if the good/service that I am selling is not covered by an enterprise-wide VOR arrangement?
  7. Can Non-OPS clients access enterprise-wide VOR arrangements?
  8. Does my organization have to provide goods/services to the approved Non-OPS clients?
  9. Can the Master Agreement Adoption Agreement template be modified by a Non-OPS client to include modified services and deliverables for a separate price or length of VOR arrangement term?
  10. Can I join an enterprise-wide VOR arrangement that is already in place?
  11. Who can I contact to get answers to questions that are not included here?


1. What is a Vendor of Record (VOR) arrangement and how is it established?

A VOR arrangement is a list of vendors resulting from a procurement process that meets the requirements of the government procurement directive. A VOR arrangement allows one or more vendors to offer specific goods or services to buyers. An arrangement is valid for a defined time period, with defined terms and conditions and pricing. It is typically established through a request for bids (RFB) distributed through Ontario Tenders Portal.

When using an enterprise-wide VOR arrangement users may be required to conduct a second-stage selection process and invite a number of vendors of record to participate. The number of vendors invited is determined by the value of the requirements. The vendor of record that scores highest according to the criteria described in the second-stage selection document will receive the assignment.

2. What entities would qualify to use Ontario's VOR arrangements?

In addition to Ontario government ministries, four types of public sector organizations have the option to use the VOR Program upon approval from their funding ministry:

As this list includes organizations beyond the traditional definition of the broader public sector, the Ministry of Government and Consumer Services (MGCS) refers to these organizations as "Non-OPS Clients."

3. What are the different types of VOR arrangements?

There are three types of VOR arrangements:

4. What happens when I become a qualified vendor on an enterprise-wide VOR arrangement?

Once you become a qualified vendor, you will be placed on a list of qualified vendors who can provide the specific goods/services required under an enterprise-wide VOR arrangement.

5. Where can I find enterprise-wide VOR arrangement bidding opportunities?

All bidding opportunities are posted on the Ontario Tenders Portal (OTP) which is the online bidding portal for procurement competitions within the government of Ontario and Broader Public Sector (BPS) Entities .. To obtain more information or to register go to Ontario Tenders Portal.

In addition to the electronic tendering system, ministries may also advertise in a national newspaper accessible to all Canadian suppliers or the Daily Commercial News for construction-related procurements.

6. Can I still conduct business with the Ontario government if I am not on an enterprise-wide VOR arrangement, or if the good/service that I am selling is not covered by an enterprise-wide VOR arrangement?

Yes, if the Ontario government's requirements cannot be met through an existing enterprise-wide VOR arrangement, then the government uses a Request for Bids (RFB) in order to procure the goods and services it needs. The evaluation criteria used in the selection of a contractor, a supplier or a consultant are based either on price alone or price and other factors.

7. Can Non-OPS clients access enterprise-wide VOR arrangements?

Non-OPS clients that have been approved by the Ontario government will have, at their option, access to many enterprise-wide VOR arrangements.

The Doing Business section of the MGCS website identifies which current enterprise-wide VOR arrangements are available to the approved Non-OPS clients.

Also, the VOR Program: Three-Year Outlook is posted on the MGCS website. This is updated quarterly and identifies which future enterprise-wide VOR arrangements will be available to approved Non-OPS clients

8. Does my organization have to provide goods/services to the approved Non-OPS clients?

Vendors have the option to sell or not sell their goods/services to approved Non-OPS Clients. However, vendors are encouraged to extend the goods/services which they provide to the Ontario government to Non-OPS clients as well.

9. Can the Master Agreement Adoption Agreement template be modified by a Non-OPS client to include modified services and deliverables for a separate price or length of VOR arrangement term?

No. The Master Agreement Adoption Agreement Template that has been provided to the Non-OPS Client is used to provide services and deliverables in accordance with the terms of the Ontario Master Agreement. Therefore, those services and deliverables cannot be changed.

The Non-OPS Client remains solely responsible for negotiating the terms and conditions of their Buyer Master Agreement (section (b) Amendments within the Master Agreement Adoption Agreement). The Non-OPS client negotiates with each vendor to ensure that the vendor meets the specific needs of the buyer and that the agreement contains business, legal or other terms and conditions as may be necessary (e.g., insurance requirements, liability clauses, etc).

10. Can I join an enterprise-wide VOR arrangement that is already in place?

Certain VOR arrangements have "refresh" opportunities that allow new vendors to submit proposals for consideration.

11. Who can I contact to get answers to questions that are not included here?

If you require more information about the Vendor of Record Program, you can contact the Supply Chain Ontario of the Ministry of Government and Consumer Services via e-mail at doingbusiness@ontario.ca.