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Ontario Government Online Bidding Update

Frequently Asked Questions for Vendors

About the new eTendering service system provided by Jaggaer

  1. What is online bidding?
  2. How do vendors bid online?
  3. How will online bidding reduce my bid preparation costs?
  4. What is the cost to vendors?
  5. Are there additional benefits from online bidding?
  6. What should I do if a hard copy submission is required?
  7. What are the minimum technical requirements to access the eTendering portal?
  8. Where can I obtain assistance and additional information?


1. What is online bidding?

Online bidding is the submission of a bid through Ontario's electronic tendering portal for designated procurement opportunities. Vendors are able to respond to questions regarding these procurement opportunities and attach/upload additional documents (e.g. certificates, drawings) as applicable.

2. How do vendors bid online?

Procurement opportunities that allow online bidding will contain specific instructions and guidance for vendors. After registering on the Ontario Tenders Portal, vendors will be able to log into the system and access the user guide for online bidding in the file sharing section. Vendors can go to eTendering Responding to a Tender Guide available within the system for additional instructions.

3. How will online bidding reduce my bid preparation costs?

4. What is the cost to vendors?

There are no costs to register or to download procurement documents of interest. Registration is still required to download procurement opportunities.

5. Are there additional benefits from online bidding?

JAGGAER will provide a variety of benefits to vendors including:

6. What should I do if a hard copy submission is required?

If a procurement requires a hard copy submission, please follow the instructions provided in the eRFB document. The instructions will include the submission address, date and time of closing. This information will also be available in the Opportunity Listing view. Bid submissions that are not in accordance with the provided instructions may be disqualified.

7. What are the minimum technical requirements to access the eTendering portal?

To access the eTendering portal vendors will need the following minimum technical requirements:

8. Where can I obtain assistance and additional information?

For Customer Support email eTenderhelp_CA@jaggaer.com or call 1(866) 722-7390. For instant access to online help documents, suppliers can log into the system and check the Help for Suppliers section. This tool will provide definitions and activities related to the specific page that the vendor is currently navigating.